Privacy policy
Last updated: 08/06/2024
This Privacy Policy describes how ShineLuxBeauty (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shineluxbeauty.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you", "users" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about users from a variety of sources, as set out below. The information that we collect and use varies depending on how users interact with us.
In addition to the specific uses set out below, we may use information we collect about users to communicate with users, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about users depends on how users interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with users. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from Users
Information that users directly submit to us through our Services may include:
Basic contact details including users name, address, phone number, email.
Order information including users name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including users username, password, security questions.
Shopping information including the items users view, put in your cart or add to users wishlist.
Customer support information including the information users choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require users to directly provide us with certain information about yourself. Users may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how users access and use our Site and your account, including device information, browser information, information about users network connection, IP address and other information regarding the users interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about users from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process users payment in order to fulfill your orders and provide users with products or services users have requested, in order to perform our contract with users.
- When users visit our Site, open or click on emails we send users, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use users personal information to provide users with the Services in order to perform our contract with the user, including to process users payments, fulfill their orders, to send notifications to users related to their account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage their account, to arrange for shipping, facilitate any returns and exchanges and to enable users to post reviews.
Marketing and Advertising.We use users personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use users personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If users choose to use the Services and register an account, they are responsible for keeping their account credentials safe. We highly recommend that users do not share their username, password, or other access details with anyone else. If users believe their account has been compromised, please contact us immediately.
Communicating with you. We use users personal information to provide them with customer support and improve our Services. This is in our legitimate interests in order to be responsive to users, to provide effective services to them, and to maintain our business relationship with users.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember users actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but users can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose users personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
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With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
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With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use users information in accordance with their own privacy notices.
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When users direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship users products or through their use of social media widgets or login integrations, with users consent.
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With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
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In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about users.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If users follow links to sites not affiliated or controlled by us, they should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information users share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information users send to us may not be secure while in transit. We recommend that users do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain users account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Users Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. Users may have a right to request access to personal information that we hold about them, including details relating to the ways in which we use and share their information.
Right to Correct. Users may have a right to request that we correct inaccurate personal information we maintain about you.
Managing Communication Preferences:
We may send users promotional emails, and they may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If users opt out, we may still send users non-promotional emails, such as those about their account or orders that they have made.
Users may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against users for exercising any of these rights. We may need to collect information from users to verify their identity, such as their email address or account information, before providing a substantive response to the request. In accordance with applicable laws, Users may designate an authorized agent to make requests on their behalf to exercise their rights. Before accepting such a request from an agent, we will require that the agent provide proof they have authorized them to act on their behalf, and we may need them to verify their identity directly with us. We will respond to users requests in a timely manner as required under applicable law.
Complaints
If users have complaints about how we process their personal information, please contact us using the contact details provided below. If users are not satisfied with our response to their complaint, depending on where they live they may have the right to appeal our decision by contacting us using the contact details set out below, or lodge their complaint with their local data protection authority.
Contact
Should users have any questions about our privacy practices or this Privacy Policy, or if they would like to exercise any of the rights available to them, please email us at help@shineluxbeauty.com.
